Frequently Asked Questions
Get the right answers about orders, shipping, warranties, and more.
menu_book General
What products does Ultramax Systems provide?
We manufacture and distribute compressed air filters, gas filters, replacement elements, pipeline valves, fittings, dryers, FRLs, regulators, breathing air systems, and custom-engineered filtration packages.
Where is Ultramax located and do you deliver Australia-wide?
We're headquartered in Perth, with branches across Australia. Here's how you can reach us:
PERTH (Main Office): (08) 9458 4477
35 Hogarth Street, Cannington WA 6107
BRISBANE: (07) 3463 0620
Unit 69/111 Leitchs Rd, Brendale QLD 4500
SYDNEY: (02) 9086 9250
Unit 15/13 Holbeche Rd, Arndell Park NSW 2148
MELBOURNE: (03) 9013 0560
3 Comalco Ct, Thomastown VIC 3074
ADELAIDE: (02) 9086 9250
31 Sixth Street, Wingfield SA 5013
PORT HEDLAND: (08) 9458 4477
2/9 Murrena Street, Wedgefield WA 6721
Email us at sales@ultramax.net.au and we’ll get back to you promptly.
local_shipping Shipping & Delivery
How late can I place an order for next-day delivery?
Orders placed by 5:00 PM EST are eligible for next-day delivery if the item is in stock.
What are the available shipping and freight options?
We provide both air and road freight. Freight charges vary by weight and destination.
Can I choose my own freight or courier provider?
Yes, you can nominate your preferred transport company with contact details and account number. Note: this may cause delivery delays.
Does Ultramax ship large or custom-made products across Australia?
Yes, large items (up to 6m or more) and special orders are shipped Australia-wide, generally via road freight.
Are there air and road freight pricing guidelines available?
We provide both air and road freight. Charges vary based on weight and destination. For shipments above 20 kg, pricing is calculated upon request.
build_circle Technical & Product Use
How do I select the right compressed air filter grade for my system?
To select the right compressed air filter grade for your system, consider the type and concentration of contaminants present in your compressed air line. Ultramax provides a graded filter system based on micron size and filtration efficiency:
Grade P – Prefilter (5 µm): Ideal for removing large particles and bulk liquids.
Grade X – General Purpose (1 µm): Suitable for general industrial applications with moderate contamination.
Grade Y – Sub Micron (0.01 µm): Used where high-efficiency filtration is needed for oil and fine particles.
Grade A – Odour/Vapour Removal: Contains activated carbon to remove vapours and odours for applications requiring clean, odour-free air.
For help selecting the right filter for your specific system, contact us at sales@ultramax.net.au and our team will guide you.
What are the different grades of coalescing filters available?
Grade P: Prefilter
Grade X: General Purpose Coalescer
Grade Y: Oil Separator
Grade A: Activated carbon for vapour/odour
What industries or applications are Ultramax filters suited for?
Used in Mining, Manufacturing, Spray Coating, Instrumentation, Pneumatic tools, Laser systems, Medical, Laboratories and Food-grade air supply.
How efficient are Ultramax coalescing filters?
They remove up to 99.99% of solid and liquid particles down to 0.01 µm with initial pressure drop < 0.15 bar.
What kind of contaminants can Ultramax filters remove?
They remove dust, oil mist, water, microorganisms, rust, vapours, and airborne solids from compressed air systems.
What materials are used in Ultramax filter construction?
Materials include borosilicate micro glass fibre, fibreglass scrim, stainless or galvanized steel sleeves, and polyester needle felt.
Are Ultramax filters suitable for underground mining applications?
Yes. We offer stainless steel FRLs and filters designed for high-pressure and mining environments.
plumbing Maintenance & Support
What is the recommended maintenance for Ultramax filters?
Filters should be replaced based on service hours or when pressure drop exceeds 0.7 bar. Follow OEM replacement intervals.
How do I know when to replace my filter element?
Use the differential pressure indicator. Replace when pressure drop reaches 0.7 bar or based on service life.
Does Ultramax sell spare parts and replacement filter elements?
Yes, we stock a wide range of replacement elements for filters, regulators, valves, and systems.
Can I get help selecting the right filter or regulator?
Yes. Our support team provides technical assistance and product matching based on your application.
What information should I provide when ordering replacement parts?
Please include the product code, application details, service life, and any observed issues. Use our Returned Goods Info Form if needed.
articleWarranty & Pricing
What kind of warranty does Ultramax provide on its products?
1 year or 1,000 hours (whichever comes first) for filters, separators, and coalescers. OEM warranties apply to sourced parts.
Does Ultramax have a Price Match Guarantee?
Yes. They match quotes from other Australian businesses for identical items if the quote is presented before purchase.
Are volume discounts or contract pricing available?
Yes. Ultramax offers volume-based discounts and long-term contract pricing for high-volume buyers.
What is covered under the satisfaction guarantee?
Products are guaranteed to meet or exceed OEM specs and to be free from material and workmanship defects.